Privacy policy

Last updated: April 9, 2026

Privacy Policy

At Pinkmate, your privacy matters to us.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order, join our email list or interact with our brand.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

  • Your name
  • Email address
  • Shipping and billing address
  • Phone number (if provided)
  • Payment and transaction details
  • Order history
  • Website usage data (such as pages visited and interactions)
  • Marketing preferences

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and customer experience
  • Send marketing communications if you have opted in
  • Prevent fraud and protect our business

3. Marketing Communications

If you subscribe to our emails, we may send you updates, offers and launch news from Pinkmate.

You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

4. Sharing Your Information

We only share your information where necessary to operate our business, including with:

  • Payment providers
  • Shipping and fulfilment partners
  • Website and email service providers
  • Legal or regulatory authorities where required

We do not sell your personal information.

5. Cookies & Tracking

Our website uses cookies and similar technologies to improve your browsing experience, analyse website performance and personalise content.

You can manage or disable cookies through your browser settings.

6. Data Security

We take reasonable steps to protect your personal information and keep it secure.

However, no online system can be guaranteed 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for marketing
  • Request a copy of your data

To make a request, contact us at:

hello@pinkmate.co.uk

8. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations and resolve disputes.

9. Third-Party Services

Our website may include links or integrations with third-party services. We are not responsible for the privacy practices of these external services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

hello@pinkmate.co.uk