Shipping Policy

At Pinkmate, we aim to get your order to you as quickly and smoothly as possible.

UK Shipping

We currently ship within the United Kingdom only.

Shipping Options

We offer the following delivery options:

Standard Delivery

2–4 working days
£3.99

Free Standard Delivery

Free on all orders over £40
2–4 working days

Express Next Day Delivery

£6.99
Available on orders placed before 2pm

Orders placed after 2pm may be processed the following working day.

Order Processing

We aim to process and dispatch all orders within 1–2 business days.

Please note that orders are not typically processed or dispatched on weekends or public holidays.

Tracking Your Order

All orders are sent using a tracked delivery service, so you can follow your parcel once it has been dispatched.

You will receive shipping confirmation and tracking details by email once your order is on its way.

Delivery Delays

While we always aim to deliver within the estimated timeframes, occasional delays may happen due to courier issues, peak periods, weather or circumstances outside of our control.

We appreciate your patience and understanding if this happens.

Incorrect Shipping Information

Please make sure your shipping details are entered correctly at checkout.

Pinkmate cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost or Missing Parcels

If your order appears to be delayed, lost or missing, please contact us at:

hello@pinkmate.co.uk

We’ll do our best to help resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping or delivery, please contact us at: