Returns & Refund Policy

We want you to feel confident when ordering from Pinkmate.

If there’s an issue with your order, we’re here to help.

30-Day Confidence Guarantee

We’re confident you’ll love Pinkmate.

If something isn’t right, please contact us within 30 days of receiving your order, and we’ll do our best to make it right.

Due to the personal and intimate nature of our products, we can only accept returns for items that are:

Unfortunately, we are unable to accept returns for products that have been opened, used or are no longer in resellable condition.

If your order arrives:

please contact us within 48 hours of delivery at:

Please include:

If approved, we will offer either:

depending on the issue and your preference.

If you change your mind and wish to return an eligible unopened item, you may do so within 14 days of delivery.

Please note:

return shipping costs are the responsibility of the customer
original shipping fees are non-refundable unless the item is faulty or incorrect

Once your return has been received and inspected, we will notify you if your refund has been approved.

If approved, your refund will be processed back to your original payment method.

Please allow several business days for the funds to appear, depending on your bank or payment provider.

For hygiene and safety reasons, we cannot accept returns on:

Pinkmate is designed for external intimate use only.

Pinkmate is not intended to diagnose, treat, cure or prevent any condition.

If you have any questions about returns or refunds, please contact us at: